Job Description

Optomi, in partnership with a leader in the Entertainment Industry, is seeking a JIRA Project Manager / Administrator to join their team. This role will support the organization as it scales and adapts JIRA across projects. The right candidate will bring hands-on JIRA expertise combined with Agile project management experience to ensure the system effectively supports workflows and project goals.

What the Right Candidate Will Enjoy

• Working with a team that drives digital and operational excellence across multiple business units.
• Leveraging JIRA and Confluence to enhance cross-functional collaboration.
• Contributing to process improvements by aligning technology with business needs.
• Hybrid schedule with 2 days onsite per week in the Orlando, FL area.
• A collaborative, team-driven environment with strong support for professional growth.

Experience of the Right Candidate

• Proven experience as a JIRA Administrator with extensive usage as a Project Manager or similar role.
• Strong understanding of Agile methodologies and project management principles.
• Hands-on configuration and administration of JIRA (Server and Cloud).
• Proficiency in writing JQL queries across multiple projects.
• Confluence site and page administration, including user/group access control.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with JIRA plugins and integrations.
• Bachelor’s degree or equivalent experience.
• Preferred: prior experience in large-scale enterprise environments and exposure to FinTech or consumer digital platforms.

Responsibilities of the Right Candidate

• Govern and configure JIRA projects, workflows, and custom fields to support project requirements.
• Provide user support and training for JIRA users, including troubleshooting and maintaining user guides.
• Partner with project managers and teams to gather requirements and enhance JIRA functionality.
• Develop and maintain documentation for JIRA processes, workflows, and best practices.
• Monitor JIRA usage and generate reports on project progress, team performance, and governance.
• Stay current with JIRA updates, plugins, and new features to drive continuous improvement.

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