Job Description

Who We Are: The Picerne Group is a privately held and internally funded investment company. Our culture reflects the level of care and commitment that ownership inspires. We look for people who are bright, thoughtful and invested in working together to discover the best that they can be individually and as a member of our team.

About the Position: The Operations Associate will be trained in the day-to-day resident relations interaction with the goal of creating a sense of community and a highly sought-after resident lifestyle with high retention and renewal rates. The Operations Associate will also be exposed on sales strategies including prospecting, qualifying and closing potential residents and then on executing a lease. This position will have growth potential throughout the portfolio.

Key Position Responsibilities:

• Create and build a strong Picerne Resident experience brand that supports the sales team and builds exceptional resident relationships to encourage resident retention
• Handle day-to-day Resident relations tasks to provide a luxury lifestyle brand
• Support the Sales team on the sales funnel
• Weekend availability required.

Tangibles:

• Daily tasks include checking the community email, walking the property, checking the mailrooms and securing loose packages, resupplying coffee, calling residents for packages, dry cleaning pick-up and delivery, food delivery, scheduling vendors for maintenance
• Responsibilities include welcoming new residents by sending welcome emails and scheduling the move-in, including applicable resident communication sign ups
• Receive on-site rent payments
• Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
• Report lease violations
• Initiate Self-Guided Tours for the property
• Handle Guided Tours and prospects as aligned with the General Manager
• Handle package delivery and other high touch Resident Relations tasks as needed
• Be knowledgeable on Resident services, hours of operations, in-house events, directions, etc.
• Handle move-out process of residents
• Collaborate with the General Manager on all Resident Incident Reports and ensure recovery of the Residents
• Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings

Qualifications:

• Ability to multi-task and work well in a fast-changing environment
• Recent graduates or current college students (Juniors/Seniors) are encouraged
• Excellent interpersonal skills
• A team player who is resourceful and self-motivating, with the ability to learn on the job through colleagues and technical resources and likewise, pass on learned techniques to others
• Ability to work in a fast-paced environment.
• Ability to multitask and prioritize tasks
• Positive, can-do attitude
• Knowledge of Yardi, and other related residential software application not required
• Flexibility in this role is essential as the hours of work can vary to include Resident events or activations

Competencies:

• Excellent organizational and time management skills
• Ability to initiate and foster relationships, persuasive communicator, and excellent interpersonal skills
• Ability to anticipate and resolve issues inherent to residential lifestyle living and developing resourceful and creative solutions
• Standard of excellence, diplomacy and attention to detail aligned with the Picerne Residential culture, desire to consistently deliver high-impact resident service experience
• Creativity to build momentum and excitement for residents with each event
• Entrepreneurial, make-it-happen approach, resourceful, and sense of fulfillment from connecting-the-dots and making results happen
• Flexibility to adapt to a varied work schedule based on regular business hours plus event demands (overtime, nights, weekends, and ability to travel - when necessary)

Physical Requirements:

• Prolonged periods of sitting at a desk while working on a computer
• Prolonged periods of standing and walking
• Must be able to lift up to 15 pounds

What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members!

• 401k retirement benefits with employer match
• Medical insurance
• Dental coverage
• Vision coverage
• Basic life coverage
• Paid vacation and sick leave
• 9 paid company holidays
• Career advancement opportunities within our growing organization

Compensation: $65,000- $73,000. Compensation may vary depending on a number of factors, including candidate’s qualifications, skills, competencies, and experience

Location: The position is required to be onsite full time at Kaia, located at 2457 Lomita Blvd, Lomita, CA 90717. Weekend availability required .

The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website:

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