This position supports a large-scale benefits distribution operation by ensuring accurate and timely handling of returned mail. The role is responsible for sorting, organizing, researching, and resending mail to improve delivery accuracy and maintain up-to-date records.
The Mail Clerk reports directly to the Program Manager and is responsible for processing and organizing incoming and outgoing mail in a fast-paced environment, as well as assisting clients during scheduled pickup appointments. Core responsibilities include:
Mail Processing & Sorting:
Process and sort up to 400 pieces of mail per day as part of a team, ensuring all items are accurately categorized and handled according to established guidelines.
Mail Organizing & Filing:
Systematically organize, sort, and file all incoming and outgoing mail to ensure easy access and retrieval. This includes labeling, categorizing, and maintaining an organized, pre-set filing system for both physical and digital records.
Data Entry:
Accurately enter mail and client information into CRM software, maintaining up-to-date records for tracking and reporting purposes.
Customer Service:
Ensure a seamless customer experience during pickup appointments and prioritize empathetic, supportive interactions with both clients and internal team members.
To qualify for this position, you will:
Successful candidates will demonstrate strong written and verbal communication skills, proficiency with basic computer software, and strengths in the following areas:
Effective Team Communication:
Clear and efficient communication within a team environment, including sharing information, providing updates, and coordinating tasks to maintain accuracy and workflow efficiency.
Strategic Thinking & Problem Solving:
Ability to troubleshoot issues, reason through challenges, and improve processes in high-pressure situations.
Engagement & Work Ethic:
Strong attention to detail and a commitment to completing mail processing tasks efficiently and accurately.
Motivation:
Ability to positively engage with coworkers and contribute to team morale and productivity.
Multitasking:
Ability to manage multiple tasks simultaneously while minimizing errors.
Relationship Building:
Ability to maintain strong working relationships and communicate effectively with individuals from diverse backgrounds and experiences, delivering timely and high-quality service.
System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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