Job Description

Role Overview

The Epic MyChart Senior Analyst is responsible for leading the configuration, optimization, and support of Epic MyChart patient facing workflows . This role focuses on improving patient engagement, self service capabilities, messaging workflows, and digital front door experience by working closely with clinical, operations, and IT teams.

Key Responsibilities

• Lead build and configuration of Epic MyChart features and workflows
• Configure and support messaging, questionnaires, eCheck In, patient requests, proxy access, and refill workflows
• Troubleshoot and resolve complex MyChart production issues (L2/L3)
• Support MyChart upgrades, enhancements, and go live activities
• Collaborate with Ambulatory, Cadence, Clinical, and Digital teams
• Ensure configurations align with security, privacy, and patient experience standards
• Mentor junior analysts and provide design guidance

Must Have Skills

• Strong hands on experience with Epic MyChart configuration and support
• Experience handling patient messaging, refill requests, questionnaires, and MyChart workflows
• Experience working as a Senior / Lead Epic Analyst
• Strong understanding of patient facing clinical and operational workflows
• Experience supporting production environments and incidents
• Ability to work with onshore teams and clinical stakeholders

Good to Have Skills

• Epic MyChart Certification
• Exposure to Ambulatory or Cadence integrations with MyChart
• Experience with MyChart go lives, rollouts, or optimization programs
• Knowledge of security, proxy access, and privacy settings
• Prior experience supporting US healthcare provider clients
• Offshore / global delivery experience

Experience Range

6 10+ years of Epic experience with strong MyChart focus

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