REQUIRED SKILLS AND EXPERIENCE
What We’re Looking For
• 3–5 years of experience in technical coordination, program management, or engineering/IT operations.
• Strong experience working in production support or high‑urgency environments.
• Advanced working knowledge of Jira and ticket-based workflows.
• Solid understanding of APIs, system architecture, and SDLC operations (no coding required).
• Familiarity with .NET-based environments and cloud platforms (Azure and/or AWS).
• Proven ability to manage high ticket volume while remaining proactive and organized.
Excellent communication skills with the ability to bridge technical and non‑technical teams.
What You’ll Do
• Serve as the point person for production and high‑priority technical issues.
• Review, prioritize, and manage approximately 50 Jira tickets per week, ensuring accuracy, ownership, and timely movement.
• Coordinate across Engineering, QA, and Product to route issues to the correct teams.
• Act as an additional operational layer supporting teams in a Scrum‑like environment.
• Identify impacted APIs, products, and systems based on high‑level architectural understanding.
• Champion clear communication standards between Product Managers and Engineers.
• Monitor backlog health, ticket aging, and workflow bottlenecks.
• Help refine processes to improve task handoff, speed, and clarity.
• Maintain documentation related to process and communication improvements.
Operate effectively in high‑pressure production environments.
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