Service Dispatcher Job at Holbrook Heating Inc, Albany, NY

UkVuak1mSk1LTXdwLzQxbVJRVVRpUkNMc3c9PQ==
  • Holbrook Heating Inc
  • Albany, NY

Job Description

We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Monday-Friday 8am-4:30 pm.

Office Location: Watervliet, NY

Requirements and skills

  • Previous experience in a customer support role
  • Regular Weekend Availability
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • On Site 

PI699ad2aba2aa-30492-41161304

Job Tags

Full time, Work at office, Monday to Friday, Weekend work

Similar Jobs

Trilyon, Inc.

Technical Program Manager- Quote-to-Cash- Deal Operations Job at Trilyon, Inc.

 ...Role: Staff Technical Program Manager- Quote-to-Cash- Deal Operations Location: Hybrid Mountain View, California, Client: Databricks Type: 6+ Months Contract What We Look For ~8+ years of experience driving strategic technical initiatives across... 

Ethan Conrad Properties Inc

Roofing Supervisor Job at Ethan Conrad Properties Inc

 ...requirements and conditions Coordinates roofing work with other trades and departments as needed Provides technical guidance and...  ...to meet the ongoing needs of the department Knowledge, Skills, Abilities: Principles, practices, methods, and techniques of... 

Dexian

Medical Writer, US Medical Affairs Job at Dexian

 ...Job Title : Medical Writer Location : Hanover NJ 07981 - Hybrid Pay range : $45 - $51 Duration : 12+ MONTHS : Purpose: The Medical Affairs Writer supports the department in coordinating medical training and compliance-related tasks, provide group support... 

The Planet Group

Office Assistant Job at The Planet Group

 ...Office Assistant Location: Chicago, IL Job Type: 12-month Contract About the Role We are seeking a highly organized and detail-oriented Office Assistant to support daily office operations and ensure a smooth, efficient workplace. This role is ideal for... 

Turner Staffing Group

Health and Safety Manager Job at Turner Staffing Group

 ...Position Summary The Health & Safety Manager serves as a trusted advisor to site leadership and is accountable for developing, implementing, and continuously improving health and safety programs, systems, and standards. The position ensures compliance with all applicable...