Job Description

Position Summary:

Entrusted Hearts Home Care is seeking a relationship-driven professional to grow community awareness, develop referral partnerships, and help more families access compassionate in-home care. This Manager of Client Services and Community Outreach  role is ideal for someone who enjoys being out in the community, building trust with local leaders and professionals, and representing a mission-driven organization with excellence.

As a division of Baptist Village Communities, Entrusted Hearts Home Care serves Owasso and surrounding areas with personalized, high-quality support that helps older adults remain safe and independent at home. The person in this role will be a visible ambassador in the community, strengthening referral networks, expanding outreach efforts, and supporting continued growth.

Key Responsibilities:

• Execute the Home and Community-Based Services (HCBS) strategic marketing plan to achieve growth goals and objectives.
• Position Entrusted Hearts Home Care as a leader in HCBS within its service area by increasing brand awareness, expanding community outreach, and generating referrals.
• Engage with the local community through events, outreach, and collaboration with organizations and professionals serving our target audience.
• Develop trusted relationships with church leaders, not-for-profit senior living community leaders, and other key community partners.
• Cultivate and maintain partnerships with referral sources, including a minimum of 20 in-person visits per month.
• Focus on client acquisition, satisfaction, and retention through strong relationship-building and responsive service.
• Establish and follow an inquiry process that ensures timely responses, builds confidence in the organization, and supports a high inquiry conversion rate.
• Review inquiries to determine next steps and appropriate action items.
• Maintain a detailed marketing and activity log to track outreach efforts and business development progress.
• Conduct case conferences to help ensure client needs are being met and services remain aligned with expectations.
• Manage efficiently while ensuring high-quality care and exceptional customer service.
• Oversee daily office operations in alignment with the organization’s mission, vision, and core values.
• Participate in quarterly reviews with the Director to evaluate progress toward performance metrics.
• Perform other duties as assigned by the Director.

Qualifications

• Must be self-motivated and able to work independently
• Must possess strong interpersonal skills, the capability of relating to various people and personalities, and must maintain a professional appearance.
• Must demonstrate the ability to hire, direct, and manage personnel.
• Must possess strong organizational and time-management skills.
• Must have a valid Driver's License.
• Must pass a background screening.

Working Requirements

• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately to meet the position requirements.
• Must be able to bend, stretch, reach, lift, or move up to 25 pounds at a time, turn, and walk. Occasionally lift/move up to 50 pounds.

Benefits

• 403B Retirement savings plan
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid personal time off
• Referral bonus program
• Tuition reimbursement
• Vision insurance

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