Job Description
We are seeking an experienced EpicCare Ambulatory Analyst to support a maternity leave backfill and assist with ongoing build, support, and optimization efforts within the Ambulatory application. This individual will play a key role in enhancing workflows, resolving tickets, and partnering closely with end users to improve system performance and usability.
The ideal candidate brings strong build experience, deep knowledge of Epic SmartTools and reporting, and excellent customer-facing communication skills.
Key Responsibilities
Provide day-to-day application support for EpicCare Ambulatory, including issue resolution and escalation management
Lead and execute system build and configuration, including enhancements and optimization initiatives
Design, build, and maintain SmartTools (SmartSets, SmartPhrases, SmartTexts) and rule logic to support clinical workflows
Develop and support reporting solutions, including use of Workbench reporting tools
Partner with clinical and operational stakeholders to gather requirements and translate them into system solutions
Manage and resolve support tickets, ensuring timely follow-up and clear communication with end users
Identify workflow inefficiencies and recommend system improvements to optimize user experience
Provide end-user support and training, ensuring strong adoption and satisfaction
Collaborate with cross-functional IT teams to support upgrades, integrations, and ongoing system maintenance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
EpicCare Ambulatory Certification (required)
3-5+ years of experience as an Epic Ambulatory Analyst in a healthcare environment [EPIC ( Req...ndidates ) | Teams]Strong hands-on build experience within Epic Ambulatory (not just advisory/support) [EPIC ( Req...ndidates ) | Teams]
Proven expertise with:
SmartTools (SmartSets, SmartPhrases, SmartTexts) [Sydney Ahern in chat | Teams]
Rule logic and system configuration
Workbench reporting and reporting workflows
Experience supporting production environments, including incident management and optimization [EPIC ( Req...ndidates ) | Teams]
Ability to work directly with end users, clinicians, and operational stakeholders [MetroPT Re...iting Gang | Teams]
Strong communication skills with a demonstrated focus on customer service and user satisfaction
Ability to manage multiple priorities and work independently in a fast-paced environment Experience with Compass Rose
Additional Epic certifications or badges
Prior experience supporting optimization efforts post-go-live
Familiarity with ServiceNow or similar ticketing tools
Experience working in large health system environments
...Board Certified Behavioral Analyst (BCBA) Full job description Board Certified Behavior Analyst (BCBA) ABA Therapy Clinic Location: Dayton, Ohio Schedule: Full-Time, Day Shift Compensation: $85,000-95,000, plus bonus potential Employment Type:...
...highly motivated and organized individual to join our team as a Lot Attendant/Porter/Valet. This full-time, salary other position will be... ...set up with pricing and display materials- Safely drive and park customer vehicles upon arrival and departure- Greet customers...
...pm- 6 am (a few days on few days off) Associate Mfg Systems Engineer: Based in New Albany, Ohio, the site of Amgens new advanced... ...opportunity to better support individual work/life priorities in Non-Standard Shifts structure. Responsibilities: Take part...
Description: The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. The Tensioner Technician ...
...Calendar management for multiple managers and associated teams. Scheduling meetings and resolving conflicts; coordinating and prioritizing... ...into account the wide range of factors that are considered in making compensation decisions including but not limited to experience,...