Job Description

Desktop Support Technician (Onsite)

Location: Tampa, FL

Compensation: $65,000 - $80,000+ (depending on experience)

Position Overview

Our client is seeking a Desktop Support Technician to join their IT team in a fully onsite role based in Tampa, FL. This position serves as the primary point of contact for end-user technical support and is responsible for troubleshooting, configuring, and maintaining desktop systems, software applications, network connectivity, and peripheral devices.

This is not an entry-level Help Desk position. The ideal candidate will have 2-4 years of hands-on desktop support experience and be comfortable handling higher-level troubleshooting issues involving operating systems, networking, VPN connectivity, and user account administration.

Schedule

• Fully onsite in Tampa, FL
• Flexible work schedule options:
  • 9/80 schedule (80 hours over 9 workdays with every other Friday off)
  • Traditional 5-day, 40-hour workweek

Key Responsibilities

• Respond to and resolve technical support requests through the help desk ticketing system, phone, email, chat, and in-person support.
• Troubleshoot and resolve complex desktop, laptop, software, and peripheral issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Set up and onboard new employees, including workstation deployment and technology orientation.
• Perform workstation imaging and deployment using standardized imaging tools.
• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues.
• Support Microsoft 365 applications and services.
• Administer user accounts and permissions within Active Directory.
• Assist with Linux workstation support and troubleshooting as needed.
• Coordinate printer and scanner installation, configuration, and support.
• Document technical issues, resolutions, and support procedures.
• Assist with hardware inventory management and asset tracking.
• Follow up with users to ensure successful issue resolution and a positive support experience.

Required Qualifications

• 2-4 years of Desktop Support, IT Support, or Help Desk experience supporting escalated desktop issues.
• Experience supporting Windows operating systems.
• Working knowledge of Linux operating systems.
• Experience configuring and troubleshooting VPN connections.
• Experience supporting Microsoft 365 / Office 365 environments.
• Experience with Microsoft Active Directory administration.
• Basic networking knowledge, including TCP/IP fundamentals and connectivity troubleshooting.
• Strong troubleshooting, analytical, and customer service skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Prior Department of Defense (DoD) or government contracting experience.
• Industry certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Security+
  • Microsoft certifications
  • Other relevant IT networking or troubleshooting certifications

Candidates without a degree are encouraged to apply if they possess relevant IT certifications and demonstrated hands-on experience.

Ideal Candidate Profile

• 2-4 years of progressive desktop support experience.
• Comfortable handling more advanced desktop support tickets rather than basic password resets and entry-level help desk requests.
• Strong troubleshooting mindset with experience supporting networking, VPN, Active Directory, Microsoft 365, and Linux environments.
• Seeking a long-term opportunity with a stable organization.
• Proven track record of tenure and commitment in previous roles.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Professional development opportunities
• Collaborative team environment with career growth potential

Work Authorization: Must be authorized to work in the United States without sponsorship.

Location Requirement: This is a fully onsite position in Tampa, Florida. Remote and hybrid work arrangements are not available.

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