Customer Service Representative Job at Fieldstone Staffing Services, New Hampshire

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  • Fieldstone Staffing Services
  • New Hampshire

Job Description

Fieldstone Staffing represents a global medical device company that manufactures Class I and Class II products seeking a dynamic Customer Service Representative to deliver a high-quality, responsive customer experience across multiple brands. This role supports the Customer Service team and plays a critical role in upholding a “Customer First” philosophy, ensuring every interaction is handled with urgency, accountability, and care.

This position serves as a key point of contact for customers and sales partners, ensuring accurate order processing, clear communication, and timely issue resolution. The ideal candidate takes full ownership of the customer experience, proactively identifies challenges, and collaborates cross-functionally to drive effective solutions.

Qualifications:

  • 2+ years of customer service experience in the medical device industry required
  • Strong understanding of medical device products and processes
  • Proficiency in Microsoft Office
  • Experience with ERP systems (M3 preferred)
  • Familiarity with ticketing systems (Freshdesk a plus)

Job Tags

Work at office

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