Job Description

Position: Customer Service Representative (CSR)

Location: Onsite (5 days per week during training; eligible for 4 days onsite after performance is established)

Schedule: Monday–Friday

Position Summary

We are seeking a motivated and adaptable Customer Service Representative (CSR) to join our growing team. This is a dynamic, cross-functional role that requires strong communication skills, attention to detail, and the ability to learn quickly in a fast-paced environment.

The ideal candidate is organized, accountable, and eager to grow within the organization. This position offers strong advancement opportunities based on performance, aptitude, and leadership potential.

Key Responsibilities

Customer Interaction

• Handle inbound and outbound customer communications via phone and email.
• Respond to inquiries regarding products, orders, returns, and account information.
• Provide clear, accurate, and professional communication to ensure customer satisfaction.

Order Processing & Account Support

• Perform order entry and processing functions.
• Manage RMAs (Return Merchandise Authorizations).
• Track shipments and update order statuses.
• Maintain accurate and detailed customer account records.

Issue Resolution

• Identify and troubleshoot customer concerns.
• Research and resolve issues efficiently.
• Escalate complex matters to appropriate teams when necessary.
• Demonstrate sound judgment and the ability to “read between the lines” to resolve unique situations.

Documentation & Data Management

• Accurately document customer interactions and case details in internal systems.
• Maintain organized records and ensure data accuracy.
• Utilize basic Excel functions (such as filtering and organization) to manage information.

Cross-Functional Collaboration

• Work closely with internal teams across departments to support operational needs.
• Adapt to changing processes as the company evolves.
• Participate in projects and initiatives as needed.

Qualifications

• Education : High school diploma or GED required.

Experience:

• Minimum 3 years of customer service experience preferred
• 1 year of experience considered for highly motivated and enthusiastic candidates
• Industry background is not required.
• Basic proficiency in Microsoft Excel (filtering, organizing data) preferred.
• Strong computer skills and ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• Strong time management and multitasking abilities.
• Demonstrated accountability, integrity, and adaptability.
• Willingness to learn and grow within the organization.

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