Job Title: Call Center Representative
Location: Onsite in Reston, VA
Duration: 4–6 weeks (potential extension up to 8 weeks)
Overview:
We are supporting a high‑volume call center initiative within the health sector focused on assisting with the processing of Public Trust clearance–related inquiries and tasks. This team will handle inbound/outbound calls, document information, and ensure accurate, timely data entry to support internal processing workflows.
Responsibilities:
• Handle high‑volume inbound and outbound calls in a professional, customer‑focused manner
• Gather, verify, and record information required for Public Trust–related processing tasks
• Follow scripts, guidance, and standard operating procedures with accuracy
• Enter data into internal systems with speed and precision
• Escalate issues when needed to supervisors or leads
• Maintain confidentiality and adhere to all compliance requirements
• Work onsite daily in a structured call center environment
Qualifications:
• Previous call center, customer service, or high‑volume communication experience preferred
• Strong verbal communication and active listening skills
• Ability to follow structured processes, scripts, and documentation steps
• Comfortable working in a fast‑paced, high‑volume call center environment
• Reliable attendance; able to commit fully for the project duration
• Basic computer proficiency and accurate data entry skills
The salary for this position is $22-$26/hr. Benefits available to contract/temporary professionals, include medical, vision, dental and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401K plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
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