Job Description

As an Account Manager within our talent division PRPL & Friends you are the bridge between our staffing clients and PRPL. You have a natural ability to foster trust and demonstrate our teams value on a regular basis. Youre not just a representativeyoure the trusted partner who ensures every client interaction reflects PRPLs commitment to responsiveness second-mile service and personalized interactions.

In this role youll be a point of contact for our staffing clients serving as an expert communicator and a natural problem-solver. Our clients will be able to turn to you for regular updates on deliverables monthly and quarterly reporting and as a trusted resource to solve any team challenges that might arise. You will collaborate closely with our Talent Ops team Account Director and VP of People to ensure each team is appropriately staffed and operating at optimal capacity. Internally your colleagues will trust you to anticipate needs and align client business objectives with actionable creative resource plans. You will identify monthly key performance indicators for each team and ensure theyre met and in doing this youll help PRPL deliver creative agency and talent solutions that make a real impact.

As an Account Manager for PRPL & Friends youre not just managing relationshipsyoure building partnerships that inspire success.

Location - Fully Remote (but Orlando/Central Florida preferred): Remote with quarterly travel (3-4x per year) to major metro areas like NYC and San Francisco.

Experience Level: 5 years of account/client service experience in a creative agency environment; staffing experience a plus.

Employment Type: Full-Time

Salary: $75000

Reports to: Account Director

Responsibilities

• Support PRPLs talent services across all creative staffing engagements
• Serve as one of the primary points of contact for our primary big tech client and become acutely familiar with the scope of work for each distinct team.
• Meet regularly with each client for team performance check-ins
• Conduct bi-annual client surveys to track the performance of placements
• Provide daily updates to clients on onboarding or offboarding activities
• Assist in providing quarterly reporting on agency deliverables and work accomplished. Identify and communicate risks via reports.
• Partner with our Talent Ops team to request and troubleshoot access needs (tooling software equipment).
• Own and drive account management documentation on behalf of PRPL.
• Ensure client satisfaction by managing overall account health actively managing risk communicating clearly and making sure we deliver work on time.
• Support the business development process by attending intake calls and assisting in the creation of agency estimates and proposals.
• Collaborate with PRPLs Talent Ops team and Recruiters to replace team members as needed.
• Work with the Finance team to ensure billing schedules and reports align to the original statements of work/work orders (SOWs).
• Initiate all scope changes via amendments and work with the Account Director/VP of People to execute

Qualifications

• Bachelors degree or equivalent practical experience
• Experience prioritizing tasks managing stakeholders and balancing short-term needs.
• 5 years of experience in a creative agency environment. Client-facing experience in either of these realms is a must.
• Advanced written and presentation communication skills comfortable engaging with senior leadership.
• Demonstrable ability to cultivate business with clients and lead successful engagements.
• A glass-half-full outlook that contributes to a strong positive team culture
• Proficiency with Google tools and products

Required Experience:

Manager

Job Tags

Similar Jobs